Understanding the installation process ahead of time can make the experience much less stressful for families arranging a stairlift for a loved one. Here’s what typically happens from start to finish.
Step 1: In-Home Assessment
A technician visits your home to measure the staircase, assess wall and floor conditions, and discuss your specific mobility needs. This is also when you’ll get an accurate, final price quote.
Step 2: Choosing the Right Model
Based on the assessment, you’ll select between a straight or curved rail, and choose additional features such as swivel seating, folding rails, or battery backup.
Step 3: Manufacturing (for Curved Models)
If a curved rail is needed, it will be custom-manufactured based on the exact measurements taken during the assessment. This step can take anywhere from a few days to a few weeks depending on the provider.
Step 4: Installation Day
On installation day, technicians will:
- Secure the rail to the staircase (most rails attach to the stair treads, not the wall, so no structural wall modification is needed).
- Install the chair unit and test its movement along the rail.
- Set up power connections or battery charging points.
- Test all safety sensors, including obstruction detection and seatbelt function.
Step 5: Safety Testing and Training
Before leaving, the technician will run multiple safety tests and walk you and your loved one through how to operate the lift safely, including emergency stop functions.
Step 6: Follow-Up and Maintenance
Most companies schedule a follow-up check within the first few weeks and recommend annual maintenance to keep the lift operating safely.
Frequently Asked Questions
Will installation damage my staircase?
Most stairlifts attach directly to the stair treads rather than the wall, so damage is minimal and staircases typically remain fully usable by other household members.
How long does the entire process take from order to installation?
Straight stairlifts can sometimes be installed within days, while curved models may take several weeks due to custom manufacturing.
What happens during a power outage?
Most modern stairlifts include battery backup systems that allow continued operation for a limited number of trips during a power outage.
